Privacy policy
1.1 Privacy Policy and Data Handling
1.1.1 Your access to and use of the Platform is also subject to the Company’s Privacy Policy, which describes how we collect, use, store, share, transfer, protect, and otherwise process personal data and related information in connection with the Services.
1.1.2 By accessing or using the Platform, you acknowledge that you have read and understood the Privacy Policy. Where required by applicable law, we will seek your consent for specific processing activities, and such consent may be withdrawn in accordance with applicable law and the Privacy Policy.
1.1.3 The Company may process information provided by you or generated through your use of the Services, including personal data, User Content, and usage data, for the purposes described in these Terms and the Privacy Policy, and in accordance with applicable law.
1.1.4 If you enable Scannify, the Platform may process limited on-screen content (such as product names, packaging text, identifiers, and page/app context) to attempt identification and display Cosmo outputs, in accordance with the Privacy Policy. You can disable Scannify in settings (where available)
1.1.5 When Users access the Platform in Guest Mode, the Company may still process device, session, and usage data (and any feature inputs provided during that session) in accordance with the Privacy Policy, though certain personalization features may be unavailable or limited.
1.2 Purposes of Processing: Without limiting the Privacy Policy, the Company may process your information (including through its affiliates and authorized service providers, where applicable) for purposes including:
1.2.1 providing, operating, maintaining, and improving the Platform and Services;
1.2.2 personalizing content, product views, scoring displays, product comparisons, Product Health Scores, recommendations, meal suggestions, and user experience features based on User Inputs, selected preferences, and past actions on the Platform;
1.2.3 facilitate Marketplace browsing, temporary cart functionality, and Merchant checkout redirection; and, where applicable, process payments only for Cosmo’s own paid features;
1.2.4 communicating with you regarding account matters, security alerts, service notifications, policy updates, transactional messages, and (subject to applicable law and your preferences) promotional communications;
1.2.5 detecting, preventing, investigating, and mitigating fraud, abuse, unauthorized activity, security incidents, and technical issues;
1.2.6 complying with applicable law, legal process, regulatory requests, tax/accounting requirements, and enforcement of these Terms; and
1.2.7 carrying out analytics, service administration, troubleshooting, quality assurance, and internal reporting in accordance with the Privacy Policy and applicable law.
1.3 Sharing of Information
1.3.1 The Company may share information with affiliates, Sellers, logistics partners, Payment Providers, cloud/service vendors, analytics providers, customer support providers, and other authorized service providers to the extent reasonably necessary to provide, operate, secure, improve, and support the Services, process transactions, and comply with applicable law. This may include sharing limited data with Merchants and/or Merchant service providers where necessary to enable checkout redirection, track transaction referrals/conversions, support customer service, or comply with law, as described in the Privacy Policy.
1.3.2 The Company may also disclose information where required by law, legal process, court order, or governmental/regulatory request, or where such disclosure is reasonably necessary to protect the rights, property, or safety of the Company, Users, Sellers, or third parties.
1.3.3 Any sharing or disclosure of personal data shall be carried out in accordance with the Privacy Policy and applicable law. This may include sharing limited data with Merchants and/or Merchant service providers where necessary to enable checkout redirection, track transaction referrals/conversions, support customer service, or comply with law, as described in the Privacy Policy.
1.4 Data Security
1.4.1 The Company implements commercially reasonable technical, administrative, and organizational measures designed to protect information under its control against unauthorized access, disclosure, alteration, loss, or destruction.
1.4.2 Notwithstanding the foregoing, no method of transmission over the internet, electronic storage system, or security measure is completely secure. By using the Services, you acknowledge the inherent risks of transmitting and storing information online.
1.5 Access, Correction, Deletion, and Retention
1.5.1 Subject to applicable law, you may request access to, correction of, or deletion of your personal data, or exercise other rights available to you, by contacting the Company at info@cosmoapp.in or through the mechanisms provided in the Privacy Policy or Platform.
1.5.2 The Company may retain certain information for such period as required or permitted under applicable law and for legitimate business purposes, including fraud prevention, dispute resolution, tax/accounting compliance, legal claims, security, and enforcement of these Terms.
1.5.3 Deletion requests may not result in immediate deletion from backups, archives, or systems where retention is required or technically necessary for a limited period, subject to applicable law.
1.6 Governing Role of Privacy Policy
1.6.1 In the event of any inconsistency between this Clause 13 and the Privacy Policy with respect to the processing of personal data, the Privacy Policy shall prevail to the extent of such inconsistency, unless otherwise required by applicable law.
2. DISCLAIMERS
2.1 Health, Nutrition, and Medical Disclaimer
2.1.1 The nutritional information, Product Health Scores, ingredient conflict highlights, product recommendations, Informational Content, and responses from Nikki (text/voice) are provided for general informational purposes only and do not constitute medical advice, diagnosis, treatment, nutritional therapy, or any other professional healthcare advice.
2.1.2 The Company is not a healthcare provider, dietician, nutritionist, or medical institution, and the Platform is not intended to replace professional medical judgment, diagnosis, or treatment.
2.1.3 Any information relating to nutritionists or their profiles on the Platform is provided for general discovery purposes only and does not constitute medical advice, an endorsement, a referral, or a representation by the Company as to the nutritionist’s qualifications, competence, or suitability
2.1.4 You should consult a qualified healthcare professional, physician, or nutritionist before making any dietary, nutritional, or lifestyle changes, especially if you have any medical condition, allergy, intolerance, pregnancy, prescribed diet, or other health concern.
2.1.5 In the event of a medical emergency or adverse reaction, you should seek immediate medical assistance and should not rely on the Platform or any AI-generated output.
2.2 AI and Automated Output Disclaimer
2.2.1 Any AI-generated recommendations, product comparisons, personalization outputs, ranking/ordering adjustments, or scoring displays are generated based on available data, User Inputs, automated processing, and model assumptions, as further described in these Terms (including Clause 4).
2.2.2 Such outputs are indicative only, may be incomplete, inaccurate, outdated, biased, or unsuitable for a particular User or circumstance, and are provided solely to assist Users in making better-informed choices.
2.2.3 The Company does not warrant or guarantee the accuracy, completeness, reliability, suitability, safety, effectiveness, or outcomes of any AI-generated or automated output for any individual User.
2.3 Product and Information Accuracy Disclaimer
2.3.1 Product information displayed on the Platform (including ingredients, nutritional values, allergen statements, suitability tags, certifications, prices, availability, and images) may be sourced from Sellers, manufacturers, public sources, user submissions, or automated extraction processes.
2.3.2 The Company does not independently test, verify, certify, or inspect all Products or all Product-related information and does not warrant that any Product information displayed on the Platform is complete, accurate, current, reliable, or error-free.
2.3.3 Product formulations, labels, certifications, pricing, availability, and packaging may change over time and may vary by seller, batch, or location. You are responsible for verifying Product packaging, labels, allergen information, and manufacturer instructions before purchase or consumption.
2.3.4 Ingredient conflict highlights and allergy/sensitivity-based adjustments depend on available product data and User settings, and may not identify all potential conflicts, allergens, traces, or cross-contamination risks.
2.3.5 Internal Product Tags are generated or assigned based on available data and classification logic and may be incomplete, inaccurate, or outdated; they are informational only and do not replace label verification
2.4 Third-Party Websites, Sellers, and Services
2.4.1 The Platform may contain links to, integrations with, or redirects to third-party websites, applications, Sellers, payment providers, logistics partners, or other third-party services.
2.4.2 Except where expressly stated otherwise, the Company does not control and is not responsible for the content, policies, availability, acts, omissions, or practices of any third-party websites, Sellers, or services.
2.4.3 Your interactions and transactions with third parties are between you and the relevant third party, subject to these Terms where applicable. The Company shall not be liable for losses arising from such third-party interactions, except to the extent liability cannot be excluded under applicable law or where the Company is the seller of record.
2.5 Platform Warranty Disclaimer
2.5.1 To the maximum extent permitted by applicable law, the Platform and Services (including all content, AI outputs, Marketplace features, and functionality) are provided on an “AS IS” and “AS AVAILABLE” basis.
2.5.2 To the maximum extent permitted by applicable law, the Company disclaims all warranties, representations, conditions, and guarantees of any kind, whether express, implied, statutory, or otherwise, including any implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, compatibility, or uninterrupted, secure, or error-free operation.
2.5.3 Without limiting the foregoing, the Company does not warrant that: (a) the Services will be available at all times or free from interruption, delay, or downtime; (b) defects or errors will be corrected; (c) the Platform will be free of viruses or other harmful components; or (d) the results obtained from use of the Platform will meet your requirements or expectations.
2.6 No Endorsement
2.6.1 Any mention, display, listing, advertisement, sponsorship, ranking, badge, or promotion of any Product, Nutritionist, brand, Seller, or service on the Platform does not constitute an endorsement, certification, or guarantee by the Company, unless expressly stated in writing by the Company.
2.6.2 Sponsored placements, featured listings, or promotional visibility may be influenced by commercial arrangements and other ranking factors as described in these Terms, without implying endorsement.
2.7 Statutory Rights
2.7.1 Nothing in this Clause 14 excludes, restricts, or limits any warranty, condition, representation, right, or remedy that cannot be excluded or limited under applicable law.
3.1 Exclusion of Certain Damages
3.1.1 To the maximum extent permitted by applicable law, and subject to Clause 15.4, the Company and its affiliates, directors, officers, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, opportunities, goodwill, data, anticipated savings, use, or other intangible losses, arising out of or in connection with these Terms or your access to or use of (or inability to access or use) the Platform or Services, whether based on contract, tort (including negligence), strict liability, statute, or otherwise, even if advised of the possibility of such damages.
3.1.2 Without limiting Clause 15.1.1, the foregoing exclusion applies to claims arising out of or relating to:
i. your access to, use of, or inability to access or use the Platform or Services;
ii. any conduct, act, omission, content, or Product of any third party (including Users, Sellers, Payment Providers, logistics partners, or linked third-party services);
iii. any content, data, AI output, recommendation, comparison, Product Score, or other material obtained from or through the Platform; and
iv. unauthorized access to, use of, alteration of, or loss of your transmissions, Account, or User Content, except to the extent caused by the Company’s breach of applicable law or liabilities that cannot be excluded under applicable law.
3.2 Aggregate Liability Cap
3.2.1 To the maximum extent permitted by applicable law, and subject to Clause 15.4, the total aggregate liability of the Company and its affiliates, directors, officers, employees, agents, licensors, and service providers to you for all claims, causes of action, liabilities, losses, and damages arising out of or relating to these Terms or the Services shall not exceed the greater of:
(a) the total amount actually paid by you to the Company (or through the Platform, where the Company is the seller of record) for the relevant Product(s) or Services giving rise to the claim in the twelve (12) months immediately preceding the event giving rise to the claim; or
(b) INR 10,000.
3.2.2 If the claim relates solely to a Product sold by a third-party Seller, any liability of the Company shall remain subject to the limitations in these Terms and applicable law, and nothing in this Clause shall be construed as making the Company the manufacturer or seller of record for such Product where it is not.
3.3 Basis of Bargain
You acknowledge that the disclaimers and limitations of liability set out in these Terms are a fundamental basis of the agreement between you and the Company, and that the Company would not make the Services available on the same terms without such disclaimers and limitations.
3.4 Non-Excludable Liability
3.4.1 Nothing in these Terms excludes or limits liability to the extent such liability cannot be excluded or limited under applicable law.
3.4.2 Without prejudice to Clause 15.4.1, and to the extent applicable law so provides, nothing in these Terms is intended to exclude or limit liability for fraud, fraudulent misrepresentation, gross negligence, willful misconduct, or death or personal injury caused by negligence.
4. INDEMNIFICATION
4.1 User Indemnity
4.1.1 To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, consultants, agents, licensors, service providers, and representatives (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, proceedings, investigations, liabilities, judgments, losses, damages, penalties, fines, costs, and expenses (including reasonable legal fees and enforcement costs) arising out of or relating to:
i. your User Content, including any allegation that such User Content infringes, misappropriates, or violates any intellectual property right, privacy right, publicity/personality right, confidentiality obligation, or other right of any person;
ii. your access to, use of, or misuse of the Platform or Services;
iii. your breach of these Terms, any policy incorporated by reference, or any representation, warranty, or obligation under these Terms;
iv. your violation of any applicable law, regulation, or governmental order;
v. your violation of the rights of any third party; or
vi. fraud, negligence, misconduct, or unauthorized activity by you or any person using your Account (except to the extent caused by the Company’s breach of these Terms or liability that cannot be excluded under applicable law).
4.2 Indemnity Process
4.2.1 The Company shall use reasonable efforts to notify you of any claim for which indemnification is sought under this Clause, provided that any delay or failure to give notice shall not relieve you of your indemnification obligations except to the extent you are materially prejudiced by such delay or failure.
4.2.2 The Company reserves the right, at its option, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully (at your cost) with the Company in the defense of such matter.
4.2.3 You shall not settle any claim that imposes any admission of liability, obligation, injunctive relief, or other restriction on any Indemnified Party without the Company’s prior written consent (not to be unreasonably withheld, conditioned, or delayed).
4.3 Survival
Your obligations under this Clause 16 shall survive suspension, termination, or closure of your Account and/or these Terms to the extent of any claim arising from acts or omissions occurring before such suspension, termination, or closure.
5. THIRD-PARTY LINKS AND SERVICES
5.1 Third-Party Content, Links, and Integrations
5.1.1 The Platform may contain or provide access to links, redirects, integrations, embedded tools, advertisements, listings, or services operated by third parties, including without limitation third-party Sellers, payment providers, logistics partners, authentication providers, analytics providers, or external websites and applications (collectively, “Third-Party Services”). Merchant checkout pages and Merchant-operated purchase, payment, and fulfillment flows are Third-Party Services for the purposes of these Terms. Scannify interacts with third-party websites/apps by reading on-screen content for identification purposes. Your use of those third-party services remains governed by their terms/policies. Cosmo does not endorse or control third-party content or services and is not responsible for them.
5.1.2 Except where expressly stated otherwise, the Company does not own, control, endorse, or assume responsibility for any Third-Party Services, or for their content, products, availability, security, privacy practices, terms, policies, or business practices. Merchant checkout pages and Merchant-operated purchase, payment, and fulfillment flows are Third-Party Services for the purposes of these Terms.
5.2 User Responsibility for Third-Party Dealings
5.2.1 Your access to and use of Third-Party Services may be subject to separate terms, conditions, and privacy policies of the relevant third party. You are solely responsible for reviewing and complying with such terms and policies.
5.2.2 Your interactions, communications, transactions, and disputes with any third party are solely between you and the relevant third party, except to the extent the Company is directly acting as the seller of record or to the extent otherwise required by applicable law.
5.2.3 Any purchase you complete on a Merchant checkout page is governed by the Merchant’s terms, privacy policy, and applicable order/return/refund policies, and not by Cosmo’s payment or fulfillment terms.
5.2.4 Any consultation, communication, engagement, appointment, or service arrangement between you and a listed nutritionist is solely between you and that nutritionist (or their organization), except to the extent otherwise expressly stated by the Company
5.3 Limitation of Responsibility for Third-Party Services
5.3.1 To the maximum extent permitted by applicable law, the Company shall not be liable, directly or indirectly, for any loss, damage, claim, liability, or harm arising out of or in connection with:
i. your use of, reliance on, or inability to use any Third-Party Services;
ii. any content, goods, products, services, advertisements, or materials available on or through any Third-Party Services; or
iii. any act, omission, error, downtime, breach, or misconduct of any third party.
5.3.2 We encourage you to read the terms and conditions and privacy policies of any Third-Party Services you access through or in connection with the Platform.
6. SECURITY OF USER DATA
6.1 We implement commercially reasonable technical, administrative, and organizational measures designed to protect personal data and User Content under our control against unauthorized access, disclosure, alteration, loss, or destruction.
6.2 Notwithstanding the foregoing, no method of transmission over the internet or electronic storage is completely secure. You acknowledge and accept the inherent security risks of transmitting information online.
6.3 The Company does not warrant or guarantee that unauthorized third parties will never be able to defeat our security measures or misuse any information, and the Company shall not be responsible for circumvention of security measures beyond its reasonable control, except to the extent liability cannot be excluded under applicable law.
6.4 You are responsible for maintaining the confidentiality of your Account credentials and for taking reasonable steps to prevent unauthorized access to your Account. You agree to notify us promptly at info@cosmoapp.in if you suspect any unauthorized access to or use of your Account.
6.5 If you use voice features (where available), the Platform may process voice inputs and transcripts to provide the feature, improve recognition accuracy, and for security/fraud prevention, in accordance with the Privacy Policy. You may disable voice access through device settings
7. MODIFICATIONS TO TERMS
7.1 We may modify, update, or replace these Terms from time to time to reflect changes in the Services, legal/regulatory requirements, business practices, or for other operational reasons. The updated Terms will be posted on the Platform and/or Website with an updated “Last Updated” date.
7.2 Where a change is material and notice is required under applicable law, we will provide reasonable advance notice (including, where applicable, at least thirty (30) days’ notice) through the Platform, Website, email, push notification, or other reasonable means.
7.3 Your continued access to or use of the Services after the updated Terms become effective constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services and, where applicable, close your Account in accordance with Clause 6.4.
7.4 For clarity, whether a change is “material” will be determined reasonably, having regard to the nature of the Services and the impact on Users’ rights and obligations, subject always to applicable law.
8. TERMINATION
8.1 Suspension/Termination by Company
8.1.1 We may suspend, restrict, or terminate your Account and/or access to all or part of the Services, with or without prior notice where reasonably necessary, if:
i. you breach these Terms or any policy incorporated by reference;
ii. we reasonably suspect fraud, unauthorized activity, misuse, or security threats;
iii. your conduct or User Content may cause harm to the Platform, other Users, Sellers, or third parties, or may expose the Company to legal or regulatory risk;
iv. we are required to do so by applicable law, court order, or direction of a competent authority; or
v. for operational, safety, security, or integrity reasons, including to protect the Services or investigate suspected wrongdoing.
8.1.2 Where reasonably practicable and not prohibited by law or urgent risk mitigation needs, we may provide notice and/or an opportunity to cure or clarify before taking action.
8.2 Termination by User
8.2.1 You may terminate your Account at any time by using the account deletion functionality (if available) or by following the account closure process set out in Clause 6.4.
8.2.2 Discontinuing use of the Platform does not, by itself, delete your Account unless you complete the account deletion process.
8.3 Effect of Termination
8.3.1 Upon suspension or termination, your right to access and use the Services will cease to the extent specified by us (or immediately where required for urgent risk mitigation). You may lose access to your Account and associated User Content, subject to applicable law and our retention practices.
8.3.2 Termination does not affect rights and obligations that accrued prior to termination, including payment obligations for completed transactions, and does not limit any rights or remedies available to the Company under law.
8.4 Survival
The provisions of these Terms which by their nature are intended to survive termination shall survive, including without limitation Clauses relating to intellectual property, disclaimers, limitation of liability, indemnities, dispute resolution, and any payment obligations.
9. GOVERNING LAW AND DISPUTE RESOLUTION
9.1 These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, Marketplace, or Services shall be governed by and construed in accordance with the laws of India, without regard to conflict of laws principles.
9.2 Courts and Jurisdiction. Subject to Clause 21.3, the courts at Mumbai, India shall have jurisdiction over any disputes arising out of or relating to these Terms, the Platform, Marketplace, or Services.
9.3 Consumer Rights Carve-Out. Nothing in these Terms limits any rights or remedies available to consumers under the Consumer Protection Act, 2019 and applicable rules, including the right to approach the competent consumer forum having jurisdiction over the User’s place of residence and/or where the cause of action arises, as applicable.
9.4 International Access. The Services are intended for use in India. The Company makes no representation that the Platform or Marketplace is appropriate or available for use in jurisdictions outside India. Accessing the Services from outside India is at your own initiative and risk, and you are responsible for compliance with local laws to the extent they apply, subject to applicable law.
10. SEVERABILITY
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely matches the intent of the original provision, to the extent permitted by law.
11. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy and any other legal notices published by the Company on the Platform, constitute the entire agreement between you and the Company concerning the Platform and supersede all prior agreements, whether written or oral, regarding the subject matter hereof.
CONTACT INFORMATION
If you have any questions about these Terms, please contact us at: Email: info@cosmoapp.in
Date of Last Revision: 12/03/2026
